Policies

Policies

  • Shipping

We offer free shipping to selected locations. If your location should not be listed, please contact us for rates. We ship EMS and registered depending on orders, so if you should need expedited shipping please let us know prior making your purchase.
(We ask for phone number at checkout, to include it in your shipping papers in case you may need to be contacted during delivery).
We usually do not insure shipments so if you wish to purchase it, please request it prior making your payment and complete your order.
We are not responsible for goods loss, damage or delay.


  • Processing time

The time needed to prepare an order for shipping varies from 2-5 days.
If you need faster handling
Estimated shipping times depends on shipping method (registered or EMS):
North America: 3-15 business days
Europe: 3-10 business days
We'll do our my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.


  • Customs and import taxes


Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.


  • Payments

Payments are processed via PayPal's secure system to ensure high levels of payment security and are subject to PayPal's policies and terms. Buyers do not need a PayPal account to pay with credit card using Paypal.



  • Returns & exchanges

Please contact us within 7 days of delivery.
Items must be shipped back within 14 days of delivery.
Tracking information when returning an item must be included.
We don't accept exchanges or cancellations.
But please contact me if you have any problems with your order.

Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Refund will be issue within 15 business days of receiving the returned item.
Tracking information when returning an item must be included and it will be proof of actual shipping and delivery.
Seller is not responsible for customs fees or any other fee that may apply on the returned items and they might be deducted from the refund value.


  • Privacy policy

We will only use your shipping and billing address, and contact information
To communicate with you about your order
To fulfill your order
For legal reasons.


  • Additional policies

We don't always send printed invoices with orders, so if you require one, please let us know beforehand.

All goods for sale our websites are handmade products and while we do our best to fully represent them, light variations in the actual goods color and details may occur. Minor discrepancies in the final product are not considered as defects but testify its quality and uniqueness as a handmade craft.

All rights reserved ©

STUDIO ARTISTICO © 2018

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